Return policy

Our return policy applies for ten days from receipt of the product. After this period, we are unfortunately no longer able to offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition as when received. It must also be in its original packaging.

To initiate a return, you must present a receipt or proof of purchase by writing to info@lussierperformance.com.

In some cases, only a partial refund may be granted:

For any item that is not in its original condition, is damaged or is missing parts for reasons not attributable to our error.

For items returned more than ten days after delivery.

Please note that gift cards are non-refundable items.

Exchange policy

We will only exchange defective or damaged items. If this is the case for you, please send us your exchange request by e-mail to info@lussierperfomance.com. Once your exchange has been confirmed, please send your item to the following address: 3000 rue Dessaulles, Saint-Hyacinthe, Québec, J2S 2V8.

Refund policy

Once we have received and examined your returned item, we will send you an e-mail to confirm receipt of the item and to inform you of the decision regarding approval or refusal of your refund request (see return policy).

If your request is approved, your refund will be processed. A credit corresponding to the amount paid minus 10% (transaction and administration fees) will be automatically applied to your credit card or original payment method within 30 days.

Don’t see your refund on your statement?

Your refund may appear on your credit card statement on your purchase date. It is, therefore, essential to look at your online card statement to see where the original transaction appears. The credit transaction may appear differently if you consult your printed card statements. It is also possible that your refund will appear on the actual date it was made. If you are still waiting to see your refund on your statement, your credit card issuer can guide you through how it was recorded. If your credit card issuer confirms that the refund does not appear on your account, you can contact us by e-mail at info@lussierperformance.com.

Be sure to look at the card statement used for the original purchase.

Return shipment

Please send your item to the following address: 3000 rue Dessaulles, Saint-Hyacinthe, Québec, J2S 2V8

Shipping charges are non-refundable unless otherwise stated. We recommend insurance and a tracking number to ensure your package reaches our warehouse.

Validate the return times, and they may vary depending on the service selected.